Customer Service Information

Information about sizes, postage, guarantees & returns

SIZING:

The length and dimensions of pieces are specified in the product description.

Some of these items can be ordered in different sizes upon request.

Check your ring size with this handy guide.

Please contact admin@sheridankennedy.com if you wish to adjust the sizing of a piece.

 

ORDER VERIFICATION:

Please make sure all information is correct before ordering. If by chance you have included wrong information please contact us at: admin@sheridankennedy.com

Once your order has been received, you will receive a verification email. In the case of made-to-order and back-order items you will be notified of the expected delivery date.

Another email will be sent upon shipment of your order.

INTERNATIONAL ORDERS:

Items can be sent to international addresses.

If there are additional charges for all international orders (eg: duties, tax and customs fees that may occur) customers are responsible for these, and will pay on receipt of goods.

CANCELLING AN ORDER:

Made-to-order pieces or bespoke personalised pieces cannot be cancelled, because they are being made especially for you.

Other orders can be cancelled within 24 hours of placing the order by contacting admin@sheridankennedy.com

I reserve the right to refuse any order you place with me. I may, in my sole discretion, limit or cancel quantities purchased per person, per household or per order.

When an item is cancelled your money will be refunded within 3-5 business days.

MADE-TO-ORDER ITEMS

In the case of items that are not in stock but can be ordered, for ring resizes, and for any other items that are made to your specifications you will receive an email notifying you of the expected delivery date. Every effort will be made to deliver the item by this date, however I will not accept any liability whatsoever for any delays from any cause whatsoever.

If the item is required by a certain date or for a special event, please contact admin@sheridankennedy.com (prior to purchase), with this information, so that I can do my utmost to deliver on time. If this is not possible I will inform you via return email and offer alternative arrangements.

POST & HANDLING

All orders of ‘in stock’ items are carefully packaged and shipped once payment has been confirmed via PayPal.

The aim is to dispatch ‘in stock’ items,¬†from Sydney, within 48 business hours .

In the case of back-orders and made-to-order items you will receive an email notifying you once the jewel is shipped.

Tracking details will be provided, please ensure you hold on to use details to trace your order.

Custom orders will be shipped according to the delivery estimate provided in the quote.

Australian orders are sent express post, or insured post for orders valued over $500, via Australia Post. Once posted, the shipping responsibility will be passed on to Australia Post and is out of our control.

International orders are sent registered post for security (please allow up to 4 weeks for delivery). You can request a faster international service by contacting admin@sheridankennedy.com.

Please add one day to shipping time frames during holidays as most carriers are closed on major holidays.

Delivery of all parcels is monitored online, so I know when they arrive safely, and can trace them if lost.

PAYMENT:

Currently the store accepts Visa, MasterCard and Paypal through the Paypal website. All orders are charged in full immediately when placed.

Made-to-order and items on back order require full payment in advance.

TAXES:

GST is not applicable to orders at this time.

GST is only payable by Australian residents.


My Return Policy is 100% satisfaction guaranteed.

REFUNDS & RETURNS:

Returns due to ‘Change of Mind’:

I want you to love your new jewel, and to live happily ever after with it!
If for any reason you’re not happy with your jewel I will gladly refund, or exchange it for another of your choice and equivalent value provided the item is unworn and returned in the same condition that it was shipped.

The refund will cover the cost of the product only. You agree that you will pay for the cost of postage from when purchased and the cost to return the item to me.

You may request either an exchange or a refund of the purchase price within 7 days of receipt by emailing admin@sheridankennedy.com

Item must be returned within 14 days, in original packaging and in the same condition as received to:
Sheridan Kennedy
PO Box 650
Darlinghurst, 1300, NSW
Australia.

Please use track-able shipping such as express post, registered post or courier – you are required to cover the cost of return shipping.

I am not responsible for damaged or lost returns.

Made-to-order items are FINAL and returns will not be accepted unless damaged upon receipt.

Refunds & Returns on Faulty Items

If the jewel arrives to you damaged I will repair it or exchange it for one just like it or, if this is not possible, refund your money.

If the Goods are determined by my sole discretion to be defective or faulty, we will refund you in full for the cost of the product and the cost of postage only.

Please contact admin@sheridankennedy.com within 7 days of receiving your products with a valid reason why and how they are faulty, and I will be in contact with you to find out more information about the faulty product and try to resolve the issue.
Returns are handled and refunds are processed in accordance with the Australian Consumer Protection Legislation. Refund payments will be issued using the same methods of payment, with which the items were purchased.

Item must be returned within 14 days, in original packaging and in the same condition as received to:
Sheridan Kennedy
PO Box 650
Darlinghurst, 1300, NSW
Australia.

 

Guarantee of craftmanship

All pieces are guaranteed for two years provided you take good care of them and follow the instructions that come with the piece.

If the jewel breaks due to negligence in ‘craftspersonship’ I will repair it for free.

If after the 2 year period it breaks from wear and tear because you love it dearly I will happily repair it for a small fee.

Please contact admin@sheridankennedy.com to discuss any issues with repairs.

Return address for refunds & repairs

In the package please include your name, date of purchase and reason for repair/refund

For your protection please pack items securely when mailing back and purchase insurance.

I am not responsible for damaged or lost packages.

Sheridan Kennedy Jewellery
PO Box 650
Darlinghurst, 1300, NSW
Australia

For information on how to care for your jewellery, click here.